PRIVACY POLICY

 

GTTV Ltd (we / our) respect and protect the privacy rights of all our visitors and customers. Our Privacy Policy outlines how we obtain, use, store and transmit personal data that you provide or we collect when interacting with GTTV Ltd.

We provide the following information to highlight our compliance with pertinent rules and regulations and also outline your rights as a customer or user of our website. By visiting www.gttvltd.co.uk, you accept and consent to the practices described in this Privacy Policy and the Terms of Business.

1. GENERAL INFORMATION

This policy, (“Privacy Policy”) outlines how GTTV Ltd, Company Number 13030758, (“GTTV”, “we”) we collect, use, transmit and store personal data site on our visitors, customers and any persons in contact with GTTV Ltd (“users”).

1.1 The privacy policy applies when; visiting the GTTV website, being in contact with GTTV or communicating with GTTV.

2. RESPONSIBILITY OF PERSONAL DATA

We are responsible for the storage and management of your personal data and adherence to applicable laws and regulations.

3. WHEN DO WE PROCESS YOUR PERSONAL DATA?

3.1 When visiting our website we may collect personal data about you.

3.2 By accepting cookies we may collect analytical data. Further information pertaining to you will be obtained when you enter into dialogue with our company.

3.3 We may collect data regarding your interaction with our website pertaining to information and services you have been interested in from link clicks.

4. WHAT PERSONAL DATA DO WE PROCESS ABOUT YOU?

4.1 For users of our contact form and support channels

• First name
• Last name
• Email
• Other personal information provided by you (the user) to help resolve any issue or answer any questions.

5. HOW DO WE USE YOUR PERSONAL DATA?

5.1 We use your personal data for the following purposes:

• To fulfil our responsibilities to you as a user of our website and business.
• To provide support if you encounter issues with our website or business services.
• To communicate informational and promotional updates via your preferred method of communication.
• To improve our website to provide you with a superior service.
• To prevent fraudulent misuse of data.
• To follow applicable laws and regulations

6. WHY WE MAY COLLECT, UTILISE, TRANSMIT AND STORE PERSONAL DATA

6.1 We collect your personal information to:

• Fulfil the contract and/or agreement with you to provide our services.
• Comply with legal obligations, for financial regulations.
• Cater to legitimate interests of users, customers and visitors.
• Cater to our own legitimate interests, for instance tracking site behaviour, interactions and user interests in our information, services to provide correct information, services as well as personal offers or collecting feedback to improve our services or performing analyses, segmentations and profiling of users and user data to allocate our resources, change, improve and expand our services.

7. PROFILING

7.1 We may use profiling for marketing and service improvement purposes. We may process your personal data to understand how you use our website and which services and offers appeal to you the most. This information may be obtained to help tailor services to your interests.

We may also use profiling of personal data to understand customer demographics and behaviour to help identify and market our services to completely new user groups.

Finally, we may use profiling of personal data to avoid advertising to existing customers on social media networks.

8. HOW LONG DO WE STORE YOUR PERSONAL DATA?

8.1 Your personal information will only be stored as long as there is a legitimate need to save them, often to fulfil the purposes for which the data was collected in accordance with this Privacy Policy. We may save your data longer if necessary to comply with legal or financial requirements.

8.2 GTTV saves user information for a maximum of 24 months after the last user interaction with the business.

8.3 Account and customer information is saved for as long as an account exists.

9. WHO DO WE TRANSFER THE PERSONAL DATA TO?

9.1 We may disclose your information to third parties in accordance with the Privacy Policy. Such information transfers may include, but are not limited to:

• Transfer of name, address, and phone number to service partners for delivery of your services.
• Transfer of name, email and location to advertising platforms for exclusion from advertising campaigns on platforms.
• Transfer of name, address, phone number, email to CRM tools such as Freshdesk, Zendesk, or Mailchimp to provide customer support and assistance.
• Transfer of name, location, email, and phone number to social media platforms such as Facebook and Instagram to improve our marketing strategies.
• Transfer of demographic and location data to Google for analytical data analysis and marketing and/or advertising strategies

9.2 Personal data may also be disclosed by GTTV if it is necessary to comply with applicable legal or government requirements, to safeguard the legal interests of GTTV or to detect security/technical issues or breaches and/or prevent fraud.

9.3 We will not sell your personal information to third parties unless we have your permission to do so.

9.4 We reserve the right to disclose and transfer personal information about customers and website visitors to a buyer in the eventual sale of part or the entirety of the GTTV Ltd company.

10. CHANGES TO THE PRIVACY POLICY

10.1 We reserve the right to change the Privacy Policy at any time. If in the event of a change to the Privacy Policy GTTV will update the page with the date of publication of the amended/updated Privacy Policy. If you do not accept the changes, you are entitled to terminate the agreement with GTTV before the amended Privacy Policy becomes effective. You can terminate the agreement by contacting GTTV at [email protected].

11. THE PROTECTION OF YOUR PERSONAL DATA

11.1 You should always feel confident when you submit your personal information to GTTV. We have taken the necessary security measures required to protect your personal data from unauthorized access, theft, change and deletion.

12. YOUR RIGHTS

12.1 GTTV is responsible for processing your personal data in accordance with applicable legislation.

12.2 GTTV will, at your request or on its own initiative, rectify, disassociate, delete or supplement information that is found to be incorrect, incomplete or misleading.

12.3 You are entitled to request:

12.3.1 Access to your personal information. This means you are also entitled to receive a copy of the personal data being processed. Once a calendar year you are entitled, by written application, to receive a registry extract from which personal data is registered about you. You also have the right to receive information on where the data has been retrieved if personal data have not been collected from you, the existence of automated decision making (including profiling).

12.3.2 Correction of your personal data. We will prompt you to correct the incorrect or incomplete information we process about you as soon as possible.

12.3.3 Deletion of your personal information. This means that you are entitled to request that your personal data be removed if they are no longer necessary for the purpose for which they were collected. However, there may be legal requirements that we cannot immediately delete your personal data (financial, accounting and tax purposes).

12.3.4 If you do not wish your personal data to be processed for direct marketing, you are entitled to object via email. Please send objection to [email protected]. Once we have received your objection, we will cease processing your personal data for such marketing activities.

12.4 Issuing a request. To enforce any of the above rights, please email [email protected]. We will respond to any requests within 2 business days and comply with the request within 28 days. You may issue such request up to once per year. If you wish to issue requests more frequently, we reserve the right to charge a reasonable fee to compensate for the administrative costs of complying with the request.

13. COOKIES AND SITE STATISTICS

13.1 Cookies are used on our site in order to improve your experience. As you navigate our site, your preferences are recorded by the temporary use of cookies, small text files saved on your device by the browser you use. Cookies allow our analytical systems to record information about your browser as well as monitor the navigational patterns and behaviour while you are browsing the site. Site users have the option to accept or disable cookies through their browsers, as well as being notified when a cookie should be activated. This enables you to reject usage of this cookie, or erase the cookie at the end of your session. If you disable your cookies or erase cookies, your user experience may be limited.

14. HOW TO OPT OUT

14.1 If you wish to opt out from or revoke your consent to any communication, clear, disable cookies or tracking – please find information on how to do so below:-

How to manage cookies on popular browsers and devices:
Select the relevant browser/device from the list below to see a detailed explanation to remove or disable cookies.

Manage cookies on Safari
Manage cookies on iOS
Manage cookies on Chrome
Manage cookies on Firefox
Manage cookies on Internet Explorer

14.2 How to manage subscriptions from GTTV emails:
Go to the latest email received from us, head to the bottom of the email and click “Update preferences” to update your email preferences or “Unsubscribe” to unsubscribe from all GTTV email communications.

14.3 How to manage and reject Google Analytics site tracking:
You can opt out of all Google Analytics site tracking, including any other sites that use Google Analytics via this link. You can learn more about Google Analytics and how your data is safeguarded via this link.

15. CONTACT INFORMATION

Do not hesitate to contact us if you have any questions about this Privacy Policy, the processing of your personal information or if you wish to request a registry extract. Our contact information can be found below.

GTTV Ltd

The Grainger Suite,

Dobson House,

Regent Centre,

Newcastle Upon Tyne,

Tyne and Wear,

NE3 3PF

Email: [email protected]